I recently opened my own small business. We’ve been operating for about six months now, and I still have a lot to learn. I’ve surrounded myself with a lot of knowledgeable people, but I still do a lot of the work on my own. When our primary scale broke down, it nearly cost us business for an entire day. It was really important to get it back up and running as soon as possible. I went online and searched for a weight scale repair company. I was looking for someone who had a lot of positive feedback from customers. It was also important that this company would be able to come out and service my scale the same day, so I needed a company that was reliable. I found both of those things in the company I selected.
I gave them a call, and they were able to work with me that same day. Although my scale couldn’t be repaired right away, as it was quite old and required special parts, they had a solution for me. I was able to use one of their loaner scales while my scale was being serviced. I never even considered that as an option, but I’m glad that they were thinking outside the box. I guess things like this must happen to people all the time.
By the time I finished my phone call with the technician, I felt so relieved. What seemed like a huge problem for a small business owner such as myself, turned into a solvable problem thanks to the company I found. In the future, I will schedule a time for them to come down and do preventative maintenance on my scale, just so that this never happens again. I think that once I’m on top of the upkeep, my equipment will be a bit more reliable.